Well that’s how the Better Business Bureau (BBB) sees Google anyway.
The BBB recently listed Google as having an “unsatisfactory record” when it came to complaints handling.
The BBB issues reliability reports on all businesses in the US based on the number of complaints the company receives and the rating is based on how many of these complaints are resolved. The BBB has given Google an unsatisfactory rating “due to failure to respond to one or more complaints and or two or more otherwise unresolved complaints.”
The bureau processed a total of only 332 complaints about Google in the last 3 years and Google has resolved most of these complaints.
I wonder if Google is worried about this rating at all, considering that 332 complaints over a 3 year period seems quite few for one of the world’s biggest companies.
I’m sure Google gets countless complaints on a daily basis. So to have one or two which are not yet resolved is pretty good going I think.
Let us know your thoughts on Google’s complaint handling record. Have you had a negative experience with them?