This month we head into our customer service department to introduce you to our Customer Service Team leader, Shadi Moqarrabin.
Shadi is one of our longest serving employees and has acquired the role of “mum” to our younger staff (in my opinion). She is always looking out for us and ensuring we are happy and healthy.
She is often heard helping customers late into the evening, so she also gets the title of our resident night owl (along with her partner is crime, Christina).
Here are a few things to learn about Shadi:
1. Describe yourself in 3 words:
Caring, considerate and conscientious
2. If I was in a movie, I would like to be in…
any comedy movie.
3. What most interests you about the SEM industry?
Search engine marketing is just so much more interesting than traditional marketing. Search engine marketing, especially SEO is so powerful when you get it right, with such potential to improve your sales growth rates.
4. What are 2 things you can’t live without?
First and foremost, my beautiful daughter and secondly, bubble tea.
(Editors Note: Shadi was the first person to introduce me to bubble tea and I haven’t looked back. Mango bubble tea… yum!)
5. What’s your favourite YouTube video and why?
Geez, what a tough question. There are so many YouTube videos I love. I would have to say that this is probably my favorite at the moment; simply because the child’s laugh is just so cute (you can’t help but laugh along too).
Courtney is an online marketing and communications specialist at ineedhits - a leading search engine marketing firm with over 16 years experience. Courtney has been living and breathing online marketing for over 5 years. She specializes in web and communication marketing, while providing news and opinion to online marketing communities.